{"id":5349,"date":"2022-10-10T15:44:36","date_gmt":"2022-10-10T13:44:36","guid":{"rendered":"https:\/\/www.sodibox.com\/support\/"},"modified":"2025-10-23T13:39:46","modified_gmt":"2025-10-23T11:39:46","slug":"support-2","status":"publish","type":"page","link":"https:\/\/www.sodibox.com\/en\/support-2\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Our services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Working with Sodi<\/strong>box gives you a number of important guarantees, such as strict quality control, product availability and a logistics team that’s always ready to meet your deadlines.<\/p>\n

Our satisfaction surveys demonstrate our ability to constantly respond to our customers’ needs and constraints. We’re proud of the fact that our satisfaction rate has been so high for many years.<\/p>\n

Over the years, Sodi<\/strong>box teams have demonstrated their ability to innovate and respond to new needs. Every year, we develop around ten new products. This may involve adapting our standard products to a customer’s requirements, or developing highly specific sampling kits for new protocols. Our customers can entrust us with their specifications, and we have the capacity to develop custom-made products and small-series productions.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The sales team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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GIVES GUIDANCE, ADVICE, <\/span><\/b>AND PROCESSES YOUR ORDERS<\/span><\/b><\/p>\n

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Our sales team, by processing your requests and orders, advising you and listening to your needs, is at your disposal to guide you towards the most appropriate solutions and meet your expectations.<\/p>\n

The team provides you with the technical support you need to meet your certification and regulatory requirements:<\/span><\/p>\n

Information brochures, product data sheets, certificates of conformity, instructions for use, etc.<\/p>\n

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Information brochures, product sheets, certificates
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Innovation and design<\/b><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our aim is always to offer the safest, easiest-to-use products on the market. To achieve this, we invest in research into new sampling processes, all while maintaining all our quality requirements.<\/p>\n<\/p>\n

Our design team, made up of people directly involved with the product, its manufacture, and current and future regulations or associated standards, is ready to anticipate your future needs, and to work with you to design the product or products that will meet your expectations as quickly as possible. <\/span><\/p>\n<\/p>\n

Please let us know your requirements and specifications, and we’ll do our utmost to find the right solution.<\/p>\n

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Quality department<\/b><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sodi<\/strong>box has been AFAQ-certified since 2003 for all its 11 processes, from product design to shipment.<\/span><\/p>\n

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As part of our continuous improvement process, customer needs and requirements are communicated to all our employees to guarantee the conformity of the service and products delivered. Every complaint is handled by the entire team, so that everyone is made aware of the issue, including the malfunction cause analysis.<\/span><\/p>\n

ISO certificate, quality manual and product quality certificates available<\/span><\/i><\/a><\/p>\n

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Regulatory watch<\/b><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Keeping abreast of regulations and standards relevant to your business and our products is essential, and is monitored by our network of experts.
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We provide you with<\/a> all the summaries and links to the official texts in force for each of our product ranges:<\/p>\n

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Food hygiene range<\/strong><\/p>\n

ISO 18593 standard on horizontal methods for surface sampling.<\/span><\/p>\n

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Animal health range <\/strong><\/p>\n

European and French regulations on Salmonella surveillance plans for poultry farms (Gallus gallus<\/em> and turkeys).<\/p>\n

Summary of mandatory sampling for regulated activities.<\/p>\n

ISO 13307 standard for sampling techniques – Primary production stage.<\/p>\n


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Clinical Pathology range<\/strong><\/p>\n

ADR – European Agreement concerning the international carriage of goods<\/p>\n

Summary of packaging instruction P650 n\u00b0UN3373<\/p>\n

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Our services Working with Sodibox gives you a number of important guarantees, such as strict quality control, product availability and a logistics team that’s always ready to meet your deadlines. Our satisfaction surveys demonstrate our ability to constantly respond to our customers’ needs and constraints. We’re proud of the fact that our satisfaction rate has […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5349","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nManufacturer of biological sampling and transport equipment for laboratorie<\/title>\n<meta name=\"description\" content=\"Sodibox is a specialist manufacturer of sterile sampling and biological sample transport equipment for laboratories. 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